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8.73 / 108.7266666666667 18,731 reviews
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233,857travellers have enjoyed tours here
FAQs
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P - How far ahead of time should I book my transfer?
R -It is possible to book a private transfer service in Marrakech with a minimum of 8 hours in advance -
P - How long does the journey from the hotel to the airport take?
R -If you have booked a return transfer service, we recommend booking the pickup from the riad or hotel at least 2 hours before your flight departure time.
It takes about 20 minutes to get from the city centre to the airport.Keep in mind
Please keep in mind that most of the streets in the Medina are not accessible to cars, therefore the driver will wait for you as close as possible to the riad and from there will take you to your accommodation (it can also be someone else from the same company).
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P - What pick up time should I choose?
R -For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time. -
P - How long will the driver wait for me?
R -- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 30 minutes from the time indicated when making your reservation.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
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P - Where will the driver be waiting for me?
R -- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
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P - Are the prices final? Are there any extra charges?
R -Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
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P - How many people can travel in the vehicle?
R -The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
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P - How many suitcases can I take?
R -During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
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P - Are child seats available?
R -During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
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P - How can I find out my flight number?
R -The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
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P - Do I have to let someone know if my flight, boat, or train is delayed?
R -Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
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P - Why do I need a working mobile phone?
R -A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
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P - Who is responsible for a missed flight?
R -The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
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P - Is it possible to make various stops?
R -If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
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P - Can I share the vehicle with other people?
R -We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
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P - Will the driver speak English?
R -Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
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P - Do you have transfers in other destinations?
R -Yes, here you can see all the destinations where we offer airport transfers.
Total price per vehicle
| 4 passenger vehicle | US$ 18.36 | |
| 7 passenger minivan | US$ 22.14 | |
| 14 passenger minibus | US$ 39.42 |
Our customers' reviews
These are genuine reviews written by our customers.5 out of 18,731 reviews
03 / 22 / 2025
La Línea De La Concepción , Spain
Siempre muy puntuales y escribiendome el día anterior para avisarnos, las actividades del desierto de Agafay y cascadas de Ouzoud excepcionales, especial mención para Abdllah Arjane, Muhssin y Rabie en el desierto de Agafay, Hassan y Karin en las cascadas de Ouzoud y Hosni en el Hotel Marrakech House Translate this opinion into English.
Always very punctual and writing to me the day before to let us know, the activities in the Agafay desert and the Ouzoud waterfalls were exceptional, special mention to Abdllah Arjane, Muhssin and Rabie in the Agafay desert, Hassan and Karin at the Ouzoud waterfalls and Hosni at the Marrakech House Hotel Opinion translated. Show original.
03 / 20 / 2025
Madrid, Spain
Lo que más destaco es la facilidad de comunicación que se da al cliente en todo momento con el conductor, indicando con detalle del procedimiento de recogida. En la recogida en el aeropuerto hasta la llegada al punto más cercano hasta nuestro Riad tuvimos el placer de contar con Mourad un profesional que nos hizo el trayecto muy ameno, además se tomo la molestia de indicarnos como poder llegar a nuestro Riad, ya que suele ser imposible que los vehículos por tamaño lleguen a la puerta.
03 / 17 / 2025
M, Spain
El viaje bien, llego en hora puntual. Pero hubo un mal entendido ya. q lo solicite. hace tiempo cuando no se habia cambiado al hora por el Ramadam y cuando le dije que un. hora antes en un principio m puso algun pega Pero finalmente. se porto muy bien. y vino muy puntual
03 / 16 / 2025
Nigran, Spain
Siempre cojo los traslados con Civitatis en Marrakech pero no entiendo porque siempre quieren recogerme casi una hora antes de la hora que tengo reservada. No sé si es protocolo o si es para hacer más traslados. Del resto perfecto. Siempre son súper amables. Translate this opinion into English.
I always take Civitatis transfers in Marrakech, but I don't understand why they always want to pick me up almost an hour before my scheduled time. I don't know if it's protocol or if they're trying to squeeze in more transfers. Otherwise, it's perfect. They're always super friendly. Opinion translated. Show original.
02 / 27 / 2025
Valladolid , Spain
Excelente servicio de traslado en Marrakech Tuve una experiencia fantástica con este servicio de traslado del Riad al aeropuerto en Marrakech (y viceversa). Desde el primer momento, la comunicación fue clara y eficiente. El conductor llegó puntual, fue muy amable y ayudó con el equipaje. El vehículo estaba limpio y cómodo, lo que hizo que el trayecto fuera muy agradable. Recomiendo este servicio a cualquiera que busque un traslado seguro, cómodo y sin estrés en Marrakech. Translate this opinion into English.
Excellent transfer service in Marrakech I had a fantastic experience with this transfer service from the Riad to the airport in Marrakech (and vice versa). From the first moment, the communication was clear and efficient. The driver arrived on time, was very friendly and helped with the luggage. The vehicle was clean and comfortable, which made the journey very pleasant. I recommend this service to anyone looking for a safe, comfortable and stress-free transfer in Marrakech. Opinion translated. Show original.